Terms & Conditions

1These terms

These terms apply whenever you browse or order from the Adhel Mart website. Placing an order means you accept them. They are written to be read, not decoded — if anything here is unclear, ask the team before you order.

2Orders and accounts

You can browse without an account. Placing an order and seeing your Order history needs one, which you can create in a minute.

• An order is a request to buy. The shop accepts it by packing and dispatching it; until then the shop may cancel it, for example when an item has sold out, and will tell you.
• Keep your sign-in details to yourself. Orders placed from your account are treated as placed by you.
• Give a correct name, phone number, and Dhaka address. The delivery person relies on them to find you.

3Prices and availability

Every price and stock figure on the site is read live from the shop’s own inventory. Prices are in Bangladeshi Taka. The price you pay is the price shown at checkout when you place the order.

• A product is shown as a deal only while its price is below the earlier price. Deals end when the price changes.
• Stock can change between adding to the basket and placing the order. If an item cannot be supplied, the shop will contact you to adjust or cancel the order.
• An obvious mistake in a price or description does not oblige the shop to sell at that price; you will be offered the correct price or a cancellation.

4Delivery

Delivery is inside Dhaka only. Addresses outside the city cannot be served at checkout yet. The delivery charge is ৳60 per order, whatever the size of your basket. The charge is shown before you place the order.

Someone needs to be at the address to receive the order and pay for it. If nobody can be reached, the team will contact you using the details on the order. The full rules are on the delivery page.

5Payment

• Cash on delivery. Nothing is charged before the order arrives. Pay the delivery person the total shown on your order.
• bKash. At checkout you can send the total by bKash Send Money to the number shown and enter the transaction ID. The order is not treated as paid until the team has matched that ID against the bKash statement; if it cannot be matched, the team will contact you before dispatch.
• No card, Nagad, or other online payment is accepted at this time, and the shop will never ask for card or PIN details.

6Returns and problems

Check the order when it arrives. If something is missing, damaged, or not what you ordered, tell the delivery person before you pay. Anything you do not accept is handled as a return by the store team, and you pay only for what you keep.

Food and fresh items cannot be returned once accepted, so the moment of delivery is the moment to check. For anything noticed later, message the team on WhatsApp or by email with your order number and the team will look into it.

7Your details

To deliver an order the shop needs your name, phone number, delivery address, and, if you give one, your email. These are used to fulfil and follow up on your orders, to show them to you in your account, and to contact you about them. They are kept in the shop’s own order records and are not sold or passed to advertisers.

• You can update your saved addresses from the Addresses tab of your account.
• A bKash transaction ID and the number you paid from are kept with the order so the payment can be matched.
• Messages you send on WhatsApp or by email are kept as part of the conversation with you, in those services.

8Changes and contact

The shop may update these terms; the date at the top of this page shows when. Changes apply to orders placed after they are published. Adhel Mart operates in Bangladesh and these terms are read under the laws of Bangladesh.

Questions about any of this go to the Adhel team on WhatsApp at +8801539303068 or by email at adhelmartbd@gmail.com. The contact page has both ready to tap.